Return Period
You can return a product within 14 calendar days from the date you receive your order.
Return Conditions
To be eligible for a return, please ensure that:
- The product is 100% intact and in its original condition, with no signs of damage or use.
- It is in the original factory packaging, sealed and unopened.
- It has not been used, installed, or show any signs of wear.
- All original labels, seals, and accessories (manuals, cables, parts, etc.) are included.
- You provide proof of purchase (receipt, online order confirmation, or invoice).
Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or activated licensed software;
- Consumables, such as toners or cartridges;
- Custom-built PCs or components that were installed as part of a system;
- Products with damaged packaging, or visible signs of use or installation;
- Gift cards, sale items, and any item labeled “non-returnable” on the product page.
How to Request a Return
To start a return:
- Contact us via email at [email protected] or through the return request form in your account dashboard.
- Provide your order number, reason for return, and attach product photos if applicable.
- In some cases, a courier pickup may be arranged.
Returns sent without prior authorization will not be accepted.
Exchanges and Faulty Items
If you received a defective, damaged, or incorrect item, please notify us within 1 business day of delivery. We will arrange a free replacement, return, or repair.
Refunds
Refunds are processed within 2–4 business days after we receive and inspect the returned product.
- Refunds are issued to the original method of payment.
- Processing time:
- Up to 5 business days for bank transfers.
- Up to 10 business days for credit/debit card payments.
- If your refund has not been received within 15 business days after confirmation, please contact us.
Return Shipping Fees
- If the return is due to a faulty product or store error, we cover all return shipping costs.
- If the return is initiated by the customer (e.g., wrong item ordered, changed mind), the customer is responsible for shipping fees.
- No restocking fee applies unless otherwise stated.
Order Cancellation
You may cancel your order before it is shipped. Use your account dashboard or contact our customer support to request cancellation.
Contact Us
If you have any questions, feel free to reach out:
Columbus
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